Sprucedale Cattery
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Terms and Conditions
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TERMS AND CONDITIONS
Please read carefully before bringing your cat to board at Sprucedale Cattery.
Health and Medical
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Cats will not be accepted for boarding without a VALID and UP TO DATE vaccination for cat flu and enteritis. All cats must be vaccinated annually with the booster vaccination administered no longer than 15 months from the previous vaccination.
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Vaccination cards will be retained at Sprucedale Cattery as evidence of vaccination for the duration of the boarding period.
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Male cats over the age of 6 months of age will only be accepted for boarding if neutered.
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Owners must inform Sprucedale Cattery at the time of booking and arrival of any medical or behavioural history which may affect the cats stay at the cattery, including any pre-existing or recurring medical conditions.
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Sprucedale Cattery reserves the right to contact the owner’s veterinary surgeon to discuss any past or current medical problems in the event of illness or injury.
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In the event of illness or injury Sprucedale Cattery will make reasonable endeavours to contact the owner or the owner’s representative, prior to any treatment deemed necessary by the cattery veterinary surgeon. If contact is not possible treatment will take place without the owner’s consent.
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Our Vets are Parkside Veterinary Centre, 61 Ruskin Road, Carshalton, Surrey SM5 3DD. They are open 7 days a week.
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We use Medivet, 84 Mulgrave Road, Sutton SM2 6LZ as our out of hours Vet.
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We will use our own Vets in case of emergency if your own vet is deemed too far to travel to.
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If your cat develops a new medical condition or suffers an injury whilst boarding at the Sprucedale Cattery we will be responsible for veterinary fees for up to 30 days, up to a limit of £1500. Any fees incurred over 30 days or £1500 will be the responsibility of the owner. We are not responsible for any fees for historical or ongoing medical consitions
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Any veterinary fees incurred by Sprucedale Cattery in the treatment of an historical or ongoing medical condition, will be the sole responsibility of the owner and will be paid in full by the owner.
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Sprucedale Cattery will charge 50p per mile to the cat owner to facilitate veterinary treatment for such historical or ongoing medical conditions.
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Sprucedale Cattery reserves the right at its sole discretion to refuse admission to any cats showing signs of illness pending veterinary advice.
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Any treatment or medication deemed necessary for the cats comfort and well being e.g. worming or flea treatment, will be carried out at Sprucedale Cattery’s discretion and shall be charged to the owner.
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Sprucedale Cattery will administer tablet medication to manageable cats. However, should there be a risk of harm to cattery staff or to itself, veterinary care may be needed. Our vets are Parkside Veterinary Centre, 61 Ruskin Road, Carshalton, Surrey SM5 3DD. Except as otherwise set out in these terms and conditions, any veterinary fees incurred will be charged to the owner of the cat.
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Emergency Vets – out of hours are Medivet Sutton, 84 Mulgrave Road, Sutton SM2 6LZ
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Boarding
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Boarding rates are charged on a daily basis including the day of arrival and departure and includes food (IAMS/Royal Canin dry and Felix/Whiskas wet or similar), bedding, litter and insurance.
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Full payment is required at the commencement of the boarding period. Cats will not be released to owners until full payment is received by Sprucedale Cattery.
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Cancellation of and amendments to the full boarding period before 28 days of its commencement will not be charged, 15-28 days will be charged at 25% of outstanding amount, 8-14 days will be charged at 50% of outstanding amount, 7 days and less will require payment of the full boarding fees.
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All days booked will be charged for.
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Less than 3 days boarding is permissible but there is a minimum stay fee of
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£48 (1cat) £72 (2 cats) £96 (3 cats) £135 ( 4 cats) 2023
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Provisional bookings will only be held for a maximum of 10 days - deposit payable.
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If contract is not received within this time (10 days) the dates will become re available after day 11
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We will hold your booking open for 10 days whilst we wait for return of boarding contract and deposit to confirm booking.
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Boarding prices are reviewed annually and revised charges are effective from 1st January. Please check prior to booking for the following year. If you do not agree with any price increase that may affect your booking, you are entitled to cancel the booking without penalty.
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Sprucedale Cattery will use reasonable endeavours to feed as instructed by the owner. However alternative diets/brands may be fed if the cat is not eating its usual diet.
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Cats must be transported in a secure and suitable pet travel carrier.
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Sprucedale Cattery requires an EMERGENCY contact name, address,number and email for a friend, relative or neighbour should the owner be out of contact. A contact number for a standby collector (if different) should also be provided should the owner be delayed, as we cannot guarantee to be able to board your cat for extra days.
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Multi cat units – cats behaviour will be monitored and cats will be separated into individual chalets, should the need arise
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Multi cat Units - Consent must be given for cats from same household to share a unit
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The grooming of cats will be carried out as necessary and it is appreciated if owners bring their own grooming equipment for their cat. However, Sprucedale Cattery will not be responsible for grooming any cat that gets distressed or risks causing harm to staff.
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Whilst every care will be taken by Sprucedale Cattery all belongings are left at the owner’s risk. Any items left unclaimed by owners after two months following boarding will be disposed of.
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Whilst every care and precaution is taken with every cat boarded at Sprucedale Cattery, the proprietor cannot be held responsible for any illness, disease or death that may occur during boarding.
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all days booked will be charged for
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30% Non Refundable Deposit required at time of booking
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